Warranty Policy

At Aquifer Pure, we take pride in providing high-quality water purification products designed for reliability, durability, and peace of mind. Some of our products are covered under warranty to ensure your satisfaction and protection against manufacturing defects. Please read the policy below to understand how our warranty works.

Warranty Coverage

  • Warranty Availability:
    Not all Aquifer Pure products are covered under warranty. Products eligible for warranty will have the specific warranty period clearly stated on their product detail page.
    Please refer to the individual product description before purchase.

  • Warranty Duration:
    The warranty period varies by product and may range from 2 to 5 years, depending on the type of product, machine, or part.

    • Full systems and machines: typically 2–5 years

    • Individual components and parts: coverage may vary or may not be included

  • What's Covered:
    Eligible warranty coverage may include:

    • Manufacturer defects

    • Faulty workmanship

    • Malfunctioning internal components (for machines and systems)

  • What's Not Covered:

    • Normal wear and tear

    • Damage caused by improper use, installation, or maintenance

    • Accidental or physical damage

    • Consumables like filters, cartridges, and accessories (unless stated otherwise)

    • Unauthorized repairs or modifications

    • Products without a specified warranty period

How to Check Warranty

To know whether a product comes with a warranty, please check the "Specifications" or "Warranty" section on the product’s page on our website. If no warranty period is mentioned, the product is not covered under warranty.

How to Claim Warranty

If your product is under warranty and you experience an issue:

  1. Contact our support team at info@aquiferpure.co.uk with the following:

    • Proof of purchase (invoice or receipt)

    • Product name and model

    • Description of the issue

    • Photos or videos, if applicable

  2. Our team will guide you through the next steps, which may include inspection, repair, or replacement based on the issue and warranty terms.

  3. Warranty service may involve:

    • On-site support (for large systems, where applicable)

    • Shipping the product back to us (customer may bear shipping cost unless otherwise specified)

Limitations and Disclaimer

  • The warranty is non-transferable and applies only to the original purchaser.

  • Aquifer Pure reserves the right to repair, replace, or deny warranty service at its discretion, based on inspection and policy compliance.

  • Warranty periods do not extend or renew after repair or replacement.

Questions?

We’re here to help! If you’re unsure whether your product qualifies for warranty or need assistance with a claim, please reach out to our support team: