Osmio Clarity Gravity Water Filter

At AquiferPure, we aim to provide a seamless delivery experience for your convenience and satisfaction. Below are the details of our delivery process:

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Delivery Range

We deliver across the UK mainland.

• Additional Charges: Deliveries to offshore domestic regions and the Scottish Highlands, such as the Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Highlands, Scottish Islands, and Northern Ireland, will incur extra fees.
• For non-mainland addresses, please contact us for a delivery quote via:
  • Email: info@aquiferpure.co.uk
  • Phone: 0203 488 3527‬

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Delivery Costs

• Free Shipping: Available for all orders.
• No Hidden Fees: All costs are clearly displayed during checkout.

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Order Processing Time

• Processing Time: Orders are processed within 24 hours from Monday to Friday.
• Cut-Off Time: Orders placed by 3 PM (GMT) will be processed the same day.
• Weekend Orders: Orders placed on weekends will be processed on the next business day.

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Delivery Time

• Free Delivery: Estimated arrival within 4–8 business days.
• Priority Delivery: Available for £9.99, estimated delivery within 1–4 business days.
• Business Days: Deliveries occur Monday to Friday.

Note: Delivery times are approximate and may vary due to external factors such as weather or transportation delays.

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Delivering Your Order

We ensure a fast, secure, and reliable delivery service:

• Method & Carrier: The most suitable delivery method and carrier are chosen for each order.
• Delivery Timeframes: Orders are dispatched promptly upon payment confirmation and within the stated timeframe on the product page.
• Notification: A dispatch confirmation email is sent once your order leaves the warehouse.

Please Note: We currently cannot accommodate requests for specific carriers or delivery methods.

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Tracking Deliveries

• Tracking Information: Once your order is dispatched, you will receive an email with tracking details, including the carrier name and tracking number.
• Support: For tracking-related questions, our support team is ready to assist.

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Partial Deliveries

If your order is shipped in multiple boxes, some boxes may arrive on separate days.

• If parts of your delivery are missing or delayed, contact us immediately via:
  • Email: info@aquiferpure.co.uk
  • Phone: 0203 488 3527

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Delays in Carrier Updates

Delays between tracking scans are common. If more than 6 calendar days pass without an update, contact us, and we will follow up with the carrier to ensure your order is delivered on time.

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Reporting Damaged or Defective Items

We understand how frustrating it is to receive a damaged or defective item. To resolve such issues:

• Report damages or defects within 30 days of delivery.
• Provide photos of the damage if requested.
• You may be required to return the original item for resolution.

For assistance, contact us via:

• Email: info@aquiferpure.co.uk
• Phone: 0203 488 3527
• Contact Us Page: Visit our Contact Us webpage for support.

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Contact Us

For any further questions, reach out to us at:

• Website: AquiferPure
• Company: YL Eco Solutions Ltd
• Company Number: 15804337
• Address: 26 Quebec Road, Ilford, Essex IG1 4TT
• Email: info@aquiferpure.co.uk
• Phone: 0203 488 3527

Customer Service Hours:

• Monday–Friday: 9 AM – 5 PM
• Saturday–Sunday: Closed

Note: The office address is for mailing only. Do not send returns to this address. A return address will be provided once your return is approved.

We are committed to responding to all inquiries within 24 hours.

Thank you for choosing Aquifer Pure for your water purification needs! To ensure optimal performance and longevity of your products, please follow the care and maintenance guidelines outlined below. These steps will help maintain the purity and efficiency of your water filtration systems.

General Care and Maintenance Tips

• Handle with Care: Always handle your Aquifer Pure products carefully to avoid damage. Clean and maintain the filters and devices as per the recommended guidelines to ensure they perform at their best.

• Store in a Dry Place: When not in use, store filters, taps, and other accessories in a cool, dry place to prevent any damage from moisture or humidity.

Filter Care Instructions

1. Filter Replacement:

   • The life of your filter depends on the type of water you're filtering and the level of usage. Generally, filters should be replaced every 3 to 6 months. For heavy usage or highly contaminated water, replace your filter sooner.

   • You will notice a decrease in water flow or a change in taste when it's time for a filter change.

2. Cleaning the Filter:

   • Some Aquifer Pure filters are washable. If your product allows for cleaning, follow the manufacturer instructions for washing and drying.

   • Use lukewarm water and avoid harsh chemicals to clean the filter.

   • Never scrub the filter with abrasive materials as this can damage the filtration media.

3. Pre-filter Maintenance:

   • If your system includes a pre-filter, check it regularly for debris or buildup. Rinse it gently with water to maintain its efficiency.

Tap Care Instructions

1. Regular Cleaning:

   • Clean your tap regularly with a soft cloth and mild detergent. Avoid using abrasive sponges or strong chemicals, as they may damage the surface or leave harmful residues.

   • If you notice any buildup around the faucet, soak a cloth in vinegar or citric acid solution, wrap it around the affected area, and let it sit for 30 minutes before wiping away the buildup.

2. Avoid Leaks:

   • Ensure that the tap is properly tightened to prevent leaks. If you notice a leak, check the O-rings and seals, and replace them if necessary.

Troubleshooting Common Issues

1. Low Water Flow:

   • If you experience slow water flow, check the filter for clogging or buildup. Replace or clean the filter according to the instructions.

   • Check if the tap or valve is fully open and clear of any obstructions.

2. Unpleasant Taste or Odor:

   • A strange taste or odor may indicate that the filter is nearing the end of its lifespan or needs a cleaning. Replace the filter or follow cleaning guidelines as appropriate.

Safety Guidelines

• Do Not Overuse: Avoid overloading the system with large volumes of water in a short amount of time to ensure the system can filter effectively and avoid damage.

• Temperature Considerations:

  • Do not expose Aquifer Pure filters or taps to temperatures above 100°F (38°C) as this may damage the materials and affect filtration efficiency.

• Check Water Source: If you’re using a source with high sediment content, pre-filtering the water may be necessary to extend the life of your primary filter.

 

By following these care instructions, you ensure that your Aquifer Pure product continues to deliver clean, safe, and pure water for you and your family. For further questions or assistance, don’t hesitate to reach out to our support team. Thank you for trusting Aquifer Pure!